If your product has a flaw or does not meet your specifications, you must notify SM Custom Packaging within two working days of receiving it. We reprint the original order if there is a printing error, but the money is not refunded. Our management team closely inspects all items. Customers must give us photographs of the defect at their own expense within seven days of receiving the order for us to reprint it.
The consumer must return at least 99 percent of the items at their own expense within ten business days of delivery to receive reprints and replacements.
Charges for urgent orders are non-refundable.
Payment, Order Placement, Cancellations:
The prices on our websites are listed in US Dollars (USD). We will begin working on your items after it has received the entire amount due through an authenticated payment process.
When you finish the soft or hard copy type of goods and services that mentions what the customer wants Premium Custom Boxes to do for them, the order is complete. Nothing is changed after the printing job has been sent to the press.
We can also cancel your order after proof approval for a limited period of 4 hours. If you use our design services, cancellation after 4 hours will result in a 20% deduction from your total order bill.
You will be charged $30 and 5% of your order’s total payment if you cancel at this stage. Customers can still cancel orders after 24 hours, but doing so would cost them 50% of the entire order payment, allowing SM Custom Packaging to recoup the cost of any unused resources. It is not possible enough to cancel an order that has already been delivered.
Orders cannot be canceled due to delays in printing or delivery procedures outside SM Custom Packaging ‘ direct control.